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  • REFUND POLICY

  • Last updated: May 15, 2026

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  • This Refund Policy outlines how returns and refunds are handled for purchases made through Silver & Sage.

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  • Eligibility For Returns

  • We offer a 14-day return window from the date your order is delivered.

  • To qualify for a return:

  • Items must be unused and unworn

  • Items must be returned in original packaging

  • Products showing visible wear or damage caused after delivery are not eligible for return

  • Certain items, such as earrings, may not be eligible for return due to hygiene standards

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  • Defective, Damaged, Or Incorrect Items

  • If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery

  • Include clear photos and a description of the issue

  • Eligible cases may receive a replacement, store credit, or full refund.

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  • Return Shipping Costs

  • Customers are responsible for return shipping costs on non-defective items unless otherwise stated.

  • If a prepaid return label is provided, return shipping fees may be deducted from the final refund amount.

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  • Refunds

  • Refunds are processed after returned items are received and inspected.

  • Approved refunds are returned to the original payment method. Processing times may vary depending on financial institutions and payment providers.

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  • Non-Refundable Situations

  • Refunds or returns may not be accepted if:

  • The request is submitted after the 14-day return window

  • Products are worn, damaged, or not in original condition

  • Products are marked as final sale

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  • Exchanges

  • Customers interested in exchanging an item may contact us for assistance. Product availability may vary.

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  • Contact Us

  • For return or refund inquiries:

  • Email: support@silverandsageco.com

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